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Partner & Customer Support Specialist (Bilingual: German/English)

VONQ

VONQ

Customer Service
Rotterdam, Netherlands
Posted on Thursday, June 20, 2024

Company Description

Join our team and help us deliver exceptional service to our partners and customers!

We are seeking a dedicated and dynamic Partner and Customer Support Specialist who is fluent in German and English to join our team. In this role, you will be instrumental in supporting our software partners and their end customers, ensuring a smooth implementation and onboarding process for our VONQ APIs and Widgets. Your ability to manage and update our knowledge base and job board inventory, alongside handling support tickets, will be crucial in maintaining high partner satisfaction.

Job Description

In this role, your core responsibilities will revolve around:

  1. Support VONQ’s Software Partners: Assist software partners during the implementation of VONQ APIs and Widgets, providing technical guidance and troubleshooting support.

  2. Knowledge Base Management: Update and maintain our knowledge base with relevant and up-to-date content to ensure partners and customers have access to comprehensive resources.

  3. Job Board Inventory Updates: Keep our job board inventory current with detailed instructions and relevant information.

  4. Support Ticket Resolution: Respond to and resolve support tickets from partners efficiently, ensuring timely and effective solutions.

  5. Partner end-customer Onboarding: Provide onboarding support for end-customers using VONQ products, ensuring they have a seamless start with our services.

  6. Bilingual Communication: Communicate effectively in both German and English, catering to our diverse customer and partner base.

Qualifications

  • Technical Aptitude: Technical understanding of APIs and Widgets, with the ability to troubleshoot and guide technical implementations.

  • Bilingual Proficiency: Fluent in German and English, both written and spoken.

  • Customer Service Skills: Excellent interpersonal and communication skills, with a focus on providing exceptional customer support.

  • Proactivity: Ability to take initiative in supporting customers, fixing issues, as well as develop and improve processes to increase the quality of our services.

  • Problem-Solving Abilities: Strong analytical and problem-solving skills to address and resolve partner and customer issues effectively.

  • Knowledge Management: Experience in maintaining and updating knowledge bases or similar documentation repositories.

  • Attention to Detail: Meticulous attention to detail to ensure accurate and comprehensive updates to job board inventory and support documentation.

  • Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

  • Team Collaboration: Willingness to collaborate with team members and work in an office setting for part of the week.

Preferred Qualifications:

  • Previous experience in a technical support or customer service role.

  • Familiarity with API integrations, job boards and/or HR technology platforms.

  • Experience with support ticketing systems and knowledge management tools.

Additional Information

What is in it for you?

  • 💰 A market-competitive salary and of course the holiday allowance – cha-ching!
  • 📱 Top-notch gear, from iPhones to Macbooks, to keep you mobile and at the forefront of tech.
  • 🌍 Unlimited vacation days – live your life and conquer the world!
  • 📊 Of course a contribution to your pension fund.
  • 🚗 Zoom around town to get to us - we got your travel expenses covered!
  • 🕒 The best of both worlds – flexible hours and a hybrid office-home groove.
  • 🧘 Level up your body and mind – Your HeadSpace subscription is fully on us! And why not get a wonderful Vondelgym subscription with our discount?
  • 🌱 Seize the day with skill-building opportunities and challenges that'll make you grow like a champ.
  • 🎈 Be part of an A-team in a dynamically developing international tech realm.
  • 🎉 Our PaQo (Party Committee, but VONQiefied) is here to ensure we get those company outings in place and know how to party!

If you are passionate about providing top-notch support and thrive in a fast-paced environment, we would love to hear from you.

Ready to shine 🌟 with us? Click that Apply Button Now! Questions? Reach out to David at [email protected] .

We Are VONQ!

As a vanguard in recruitment technology, we are not just a company – we are the revolution! Our smart recruitment marketing solutions are setting the stage for global giants like Microsoft, Philips, Deloitte, and Decathlon. We're not just building a future; we're the architects of it. With the acquisition of tech powerhouse IGB in 2020, our journey is a symphony of innovation and growth. Since then, we released numerous innovative solutions to market and partnered with renowned HR software companies, for which we were recognized by Fosway Group (Europe’s top HR analyst) as a Strategic Leader in the HR Tech space for the 3rd year in a row in 2024! 🎉

Join the revolution – join VONQ!